To keep our returns process simple we have 3 returns methods
1. We offer free returns via any Jollyes Pet Food Superstore. Simply take your unwanted item to store along with your original order invoice and your product will be refunded. Please note that if you paid with PayPal our store team, will need to contact the Head Office Team to process your refund.
2. You can also return your package via DPD Local our designated returns partner for Mainland UK customers or DPD Ireland for Northern Ireland customers. We will help organise this return and there is a cost of £5 per package, this amount will be deducted from your returns refund. This charge only applies for unwanted/unsuitable products.
3. Alternatively, you can send your returns by the mailing company of your choice at the rate they charge at your own cost. Please ensure you obtain proof of postage.