What is the returns, exchange or refunds policy? Tanya July 20, 2017 13:57 Updated Follow You can return products up to 30 days after you have received your order. For more details on our returns policy, please visit our returns page. Related articles Who do I speak to if I have a query about my new pet? Are there any items that cannot be refunded? By Phone Online Contact Form Do I have to pay to return my online order? Comments 0 comments Article is closed for comments.