What is the returns, exchange or refunds policy? Mark July 20, 2017 13:57 Updated Follow You can return products up to 30 days after you have received your order. For more details on our returns policy, please visit our returns page. Related articles Are there any items that cannot be refunded? Who do I speak to if I have a query about my new pet? Online Contact Form By Phone Do I have to pay to return my online order? Comments 0 comments Article is closed for comments.