If you have ordered more than one item, your products may be sent out from multiple locations or if your order was made up of multiple parcels these may have been separated during processing with our couriers and therefore may arrive separately.
You should first check the courier tracking information on the text message or email that was sent to you buy courier.
If there is no information, please wait 2 working days and if the remaining items have not arrived then you should contact us immediately using our contact form.
*Please ensure you detail the following:
- What is missing from your order including the quantity e.g. K9 Optimum Adult Dog Grain Free Chicken 12kg x1